Texas Voice & Data -Electrical Services, Inc.
3200 S. Beltline Rd.
Balch Springs, Texas 75181

TECL #21471
Office 972-329-1800    Fax 972-329-0602

Communications Systems 

Avaya ip office
Sales - Implementation - Installation
Programming - Training



Avaya IP Office IP500 

IP  -  PRI  - SIP - ANALOGUE


With a greater VCM channel capacity and performance, the IP Office 500 is the most suitable of the IP Office range for IP Telephony applications. It also provides an entry level offer into the IP Office family through IP Office Standard Edition software. Capable of up to four PRI interfaces (maximum 96/120 trunks). The IP Office 500 is a stackable unit with an optional 19" rack mounting kit and an optional wall mounting kit for smaller configurations. 

 

Avaya IP Phones

Avaya Digital Phones



Plantronics Wireless Headsets

Polycom Conference Phones



                                


Avaya Contact Center Communications

Avaya is the global leader in the contact center market. Avaya offers highly reliable, scalable contact center solutions that improve customer service and help companies compete more effectively. 

           
Avaya IP Office Contact Center Solutions

Compact Business Center (CBC) and Compact Contact Center (CCC) Solutions target small and informal call centers from 5 to 75 agents. These applications, used in conjunction with Voice Mail Pro, deliver enhanced call center functionality to small and medium-sized business customers traditionally reserved for larger enterprises. CBC is an entry-level solution providing valuable information and statistics on the IP Office platform and agent groups. CCC enhances the real time information available, graphically displaying details on all aspects of your call center. Also included are a wide variety of historical reports. These tools ensure the productivity of your people is optimized and the expectations of your customers are being met.
Avaya IP Voice Mail

Voice Mail Pro
  • Advanced Automated-Attendant Capability
    Make sure that every telephone call to your business gets routed quickly and correctly with powerful, multi-level auto-attendants. Virtually unlimited automated-attendants allow you to customize the experience that each caller receives, allowing your customers to get exactly the information they need when they need it – without the need to go through a receptionist.

  • Enhanced Call Queuing
    Getting stuck in queue is the most frustrating part of calling your business for your customers. Minimize hang-ups and lost calls in call centers by utilizing the powerful call queuing enhancements provided by Voice Mail Pro. Customize your customer’s experience; give them choices. The powerful automated-attendant capability of IP Office Voice Mail Pro can be used within a call queue – allowing callers to stop waiting and leave a message, transfer to another group, transfer to a frequently asked questions recording, and more.

  • Call Recording
    For businesses with an eye on improving the customer service experience, the ability to easily record and review calls is essential – and its never been easier than with Avaya’s Voice Mail Pro. Record all calls, record a random percentage of calls, record calls at certain times of day, record calls on demand with the touch of a button – you decide. Recordings can be saved anywhere in the system, making them easy to retrieve and review. And since all recordings are stored as .wav files, you can easily burn them to CD – allowing you to create accurate archives and conserve digital storage.

    Avaya IP Office Voice Mail Pro also enables the use of additional business phone system applications such as Integrated Messaging System ( IMS ), Conferencing Center and Compact Contact Center.




  • Website Builder