Avaya IP Office is a highly modular IP telephone system designed to specifically meet the needs of home offices, standalone businesses, and networked branch and head offices for small and midsize businesses. Built on Avaya latest advancements in converged voice and data technology, small to midsize businesses can benefit from many of the advantages sophisticated communications deliver to their operations. The IP Office phone system supports a wide range of telephones, but the Avaya 5400 Series Digital phones and 5600 Series IP phones have been specifically designed to work with IP Office and provide small and midsize businesses with a choice of solutions to meet business efficiency and customer service requirements.
IP Office - Small Office Edition
Small Office is a compact platform specifically designed to meet the needs of very small businesses and home offices. In a single unit, it can provide a PABX with Auto Attendant and Voicemail, Broadband Access, Wireless Access Point (WiFi) and VPN tunneling. Voice Compression is included as standard to support IP Extensions or provide IP Trunks back to a head office.
Avaya IP Office IP406
Supports 6 Expansion Modules providing a combination of up to 190 analog, digital or IP extensions, with capacity for 8 analog trunks or 2 digital trunks (up to 72 T1 channels or 90 E1 channels). 8 Digital Station ports (DS), 2 analog phone ports, a socket for optional embedded voicemail. Additional analog trunks can be added using IP400 Analog Trunk 16 modules. Features include up to 30 optional voice compression channels, 8 Ethernet port switch (Layer 2), a 9-pin serial port and 40 data channels. An Internal Modem Card can be added to answer up to 12 V.90 analog modem calls.
Avaya IP Office IP412
Supports 12 Expansion Modules providing a combination of up to 360 analog, digital or IP extensions, with capacity for 8 analog trunks or 4 digital trunks (up to 96 T1 channels or 120 E1 channels). Additional analog trunks can be added using IP400 Analog 16 modules. Features include 60 optional voice compression channels, 2 independently Switched LAN ports, and 100 data channels. An Internal Modem Card can be added to answer up to 12 V.90 analog modem calls.
Avaya IP Office IP500
With a greater VCM channel capacity and performance, the IP Office 500 is the most suitable of the IP Office range for IP Telephony applications. It also provides an entry level offer into the IP Office family through IP Office Standard Edition software. The IP Office 500 also differs from the IP406 V2 by providing a greater trunk expansion capability of up to four PRI interfaces (maximum 96/120 trunks). The IP Office 500 is a stackable unit with an optional 19" rack mounting kit and an optional wall mounting kit for smaller configurations.
Texas Voice & Data Services, Inc.
Office 972-329-1800 Fax 972-329-0602
Electrical Contractor
TECL #21471
Voice & Data Specialist
Communications Systems
Avaya ip office
Avaya IP Office is an intelligent communications solution designed to meet the communications challenges facing small businesses. Intelligent Communications for small businesses addresses basic telephony needs, leverages built-in convergence capabilities, and delivers intelligence to users and customers. The IP Office phone system provides solutions that simplify processes, streamline information exchange within systems to create simple and prosperous experiences for all.
Avaya IP Phones
Avaya IP Office 5420 Display Series Telephones
Avaya IP Display Series Telephones
Plantronics Wireless Headsets
Polycom Conference Phones
Avaya IP Office 5420 Display Series Telephones
Avaya IP Display Series Telephones
Plantronics Wireless Headsets
Polycom Conference Phones
Avaya IP Office Contact Center Solutions
Compact Business Center (CBC) and Compact Contact Center (CCC) Solutions target small and informal call centers from 5 to 75 agents. These applications, used in conjunction with Voice Mail Pro, deliver enhanced call center functionality to small and medium-sized business customers traditionally reserved for larger enterprises. CBC is an entry-level solution providing valuable information and statistics on the IP Office platform and agent groups. CCC enhances the real time information available, graphically displaying details on all aspects of your call center. Also included are a wide variety of historical reports. These tools ensure the productivity of your people is optimized and the expectations of your customers are being met.
Compact Business Center (CBC) and Compact Contact Center (CCC) Solutions target small and informal call centers from 5 to 75 agents. These applications, used in conjunction with Voice Mail Pro, deliver enhanced call center functionality to small and medium-sized business customers traditionally reserved for larger enterprises. CBC is an entry-level solution providing valuable information and statistics on the IP Office platform and agent groups. CCC enhances the real time information available, graphically displaying details on all aspects of your call center. Also included are a wide variety of historical reports. These tools ensure the productivity of your people is optimized and the expectations of your customers are being met.
Avaya IP Voice Mail
Voice Mail ProAdvanced Automated-Attendant Capability
Make sure that every telephone call to your business gets routed quickly and correctly with powerful, multi-level auto-attendants. Virtually unlimited automated-attendants allow you to customize the experience that each caller receives, allowing your customers to get exactly the information they need when they need it – without the need to go through a receptionist.
Enhanced Call Queuing
Getting stuck in queue is the most frustrating part of calling your business for your customers. Minimize hang-ups and lost calls in call centers by utilizing the powerful call queuing enhancements provided by Voice Mail Pro. Customize your customer’s experience; give them choices. The powerful automated-attendant capability of IP Office Voice Mail Pro can be used within a call queue – allowing callers to stop waiting and leave a message, transfer to another group, transfer to a frequently asked questions recording, and more.
Call Recording
For businesses with an eye on improving the customer service experience, the ability to easily record and review calls is essential – and its never been easier than with Avaya’s Voice Mail Pro. Record all calls, record a random percentage of calls, record calls at certain times of day, record calls on demand with the touch of a button – you decide. Recordings can be saved anywhere in the system, making them easy to retrieve and review. And since all recordings are stored as .wav files, you can easily burn them to CD – allowing you to create accurate archives and conserve digital storage.
Avaya IP Office Voice Mail Pro also enables the use of additional business phone system applications such as Integrated Messaging System ( IMS ), Conferencing Center and Compact Contact Center.
Voice Mail Pro
Make sure that every telephone call to your business gets routed quickly and correctly with powerful, multi-level auto-attendants. Virtually unlimited automated-attendants allow you to customize the experience that each caller receives, allowing your customers to get exactly the information they need when they need it – without the need to go through a receptionist.
Getting stuck in queue is the most frustrating part of calling your business for your customers. Minimize hang-ups and lost calls in call centers by utilizing the powerful call queuing enhancements provided by Voice Mail Pro. Customize your customer’s experience; give them choices. The powerful automated-attendant capability of IP Office Voice Mail Pro can be used within a call queue – allowing callers to stop waiting and leave a message, transfer to another group, transfer to a frequently asked questions recording, and more.
For businesses with an eye on improving the customer service experience, the ability to easily record and review calls is essential – and its never been easier than with Avaya’s Voice Mail Pro. Record all calls, record a random percentage of calls, record calls at certain times of day, record calls on demand with the touch of a button – you decide. Recordings can be saved anywhere in the system, making them easy to retrieve and review. And since all recordings are stored as .wav files, you can easily burn them to CD – allowing you to create accurate archives and conserve digital storage.
Avaya IP Office Voice Mail Pro also enables the use of additional business phone system applications such as Integrated Messaging System ( IMS ), Conferencing Center and Compact Contact Center.
